With Jen Wong, COO of Reddit

Reddit is a dinner party.Everything else follows from that.

Jen Wong joined Reddit as COO in 2018, when it was a pillar of the internet with no business attached to it — “just like an open canvas.” Eight years later: an advertising business built on context instead of identity, data partnerships with OpenAI and Google, and an IPO.

r/smallbusiness
How are you handling invoice chasing without hiring someone?
Selling at the table

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In the conversation

I ran collections for a 40-person agency for three years. The thing that moved the needle was a reminder at day 3, not day 30. What have you tried?

Same question. Same person. One of them gets answered.

The whole episode, in one thread

The framework

Four ways to arrive.Only one of them is an ad.

Asked how founders should actually use Reddit, Jen names three things that work and one thing that does not — and the line between them is not tone. It is who set the table. Join a conversation somebody else started and you are a guest. Start one so that it is about your product, and you are table-setting.

  • Guest · they set the table

    Answer

    “You can provide scientific knowledge. If you're doing research, you can give an opinion on a product.”

    Somebody asked. You have the answer, and you say how you know it.

  • Guest · they set the table

    Ask the community

    “I'm building this product. You seem to be experts in it. What are the things that you want to see in it?”

    The move founders skip. You are not there to tell them anything — you are there because they know something you do not.

  • Guest · but only if anyone knows you

    Do an AMA

    “You could do an AMA to show your expertise.”

    Only works if anyone already knows who you are. Otherwise it is a thread nobody asks a question in.

  • You set the table · this is the ad

    Pay for it

    “Many communities, they don't want selling or offers in their community, and it's explicitly in the rules for the community.”

    You want the conversation to be about your product. That is table-setting, and it has a product of its own.

The part founders miss: the marketing platform is not the consolation prize for organic posting that failed. It is the correct move for a different intent — “that’s where you get business outcomes at scale, and how the community expects you to show up when you are table setting the conversation.”

Before you post

Ten boxes and one rule.The rule is: would you say it out loud?

Jen’s method for all of it is the human analogue — picture the table, picture saying the thing at it. Everything below is that test, broken into parts you can actually check.

0 of 10 cleared

Watch the episode

This all came from here.Forty minutes, in a bubble at Cannes.

Jen Wong took Reddit from a pillar of the internet with no business attached to it through an advertising build, the OpenAI and Google data partnerships, and the 2024 IPO. Recorded in the Reddit installation at Cannes Lions, with a detour into succulents, carrots and why you cannot architect a career.

Open on YouTube
Fan club

Six things they let slip.How closely were you listening?

Cherie and Jean spend the episode asking the questions and still manage to give a fair amount away. Answer first — the fact arrives afterwards, so nothing is spoiled before you have had a go.

  1. Question 1: not answered
  2. Question 2: not answered
  3. Question 3: not answered
  4. Question 4: not answered
  5. Question 5: not answered
  6. Question 6: not answered

Question 1 of 6

Before Tiger Sisters, Jean helped build and scale the AR advertising business at which company?